Complaints Procedure

Tell us what went wrong

Write to X, marking your letter for the attention of Margaret Ellison.

What happens then

We acknowledge every complaint in writing within five working days and give you the name of the person handling it.

We aim to give you a full written response within eight weeks. If it is going to take longer, we will tell you why and when to expect an answer.

If you are still not satisfied

If your complaint concerns the legal work rather than our service, it should be directed to Harwood Rylance Legal LLP, SRA number 612394, who have their own complaints procedure and their own regulator.