Complaints Procedure

Tell us what went wrong

Write to Holiday Home Claims UK t/a GrowsthPark Ltd, company number HE465147, at our registered office: Block B Floor 6, Office 603, Agias Zonis & Thessalonikis 1, 3026 Limassol, Cyprus.

What happens then

We acknowledge every complaint in writing within five working days and give you the name of the person handling it.

We aim to give you a full written response within eight weeks. If it is going to take longer, we will tell you why and when to expect an answer.

If you are still not satisfied

We are not a law firm. GrowsthPark Ltd handles all customer claims, and any complaint about the handling of your claim will be dealt with by GrowsthPark Ltd under this same procedure.