Skip to content
Holiday Home Claims UK

Mis-sold a caravan on a holiday park?

Most caravans are bought from the park that the caravan then sits on. The same business sells you the unit, sets your fees, controls whether you can let it, and decides what happens when you want to sell.

That arrangement is perfectly lawful, but it puts a lot of power on one side of the table, and it shapes how these sales are conducted.

If the way your park sold to you does not match how it has behaved since, this page explains the patterns worth looking at.

Check where you stand

What to look for

What counts as mis-selling on a park

These situations come from how park sales are structured rather than from any one park. If several apply to you, having someone look at it is sensible.

The sale was rushed and the paperwork came last

Park sales often happen in a single visit: a viewing, a coffee, an offer that is only good today, then a folder of documents at the end. Where you had no real opportunity to read the agreement, take it away, or ask anyone else about it, the conditions of the sale are part of the picture.

The person selling also controlled everything afterwards

The reassurance that fees will stay reasonable, that letting is easy, or that the park will look after you on resale carries weight precisely because the park controls all three. When those reassurances came from the same business that later set the fees and the resale terms, the gap between the two is relevant.

Licence terms were described loosely

Your pitch licence sets the length of the agreement, the renewal position, what the park may charge, and what happens at the end. Buyers are frequently given a softened summary of it. If the terms you are living with now were never described to you in those words, that is worth raising.

Letting was arranged through the park on terms set later

Where a park runs the letting, the commission, the booking rules, the standards you must meet and the amount of your own use can all be adjusted afterwards. Owners who bought on the basis of income figures produced by the park often find the terms behind those figures changed once they had committed.

Resale was routed back through the park

Restrictions on selling privately from the pitch, commission on a sale, or a requirement to sell through the park all reduce what an owner can realistically achieve. Where those were not explained before you bought, the promise that you could sell whenever you liked was not the whole story.

Pitch changes and redevelopment were not mentioned

Parks move pitches, redevelop areas and change what a part of the site is used for. Buyers are often shown a specific position, sometimes at a premium, without being told the park could relocate them. Finding that out after the event, particularly when a move is tied to an upgrade, is a common complaint.

What to do next

Go back to how the sale actually happened, not just what was promised. How long were you on the park that day? Were you shown the agreement before you were asked to pay a deposit? Were you given anything in writing to take home? These details describe the conditions you made the decision under.

Find your licence agreement and read the sections on fees, renewal, letting and resale. You are not looking for legal points. You are looking for terms that do not match what you were told in the sales office.

Keep every piece of correspondence from the park from this point on, and note the date of any conversation you have about fees, selling or upgrading. Contemporary notes are far more useful later than a recollection made months afterwards.

Then use the free check below to have your position looked at. Five short questions, nothing that commits you, and a straight answer about whether it may be worth taking further.

We do not name or contact parks, and nothing is ever sent on your behalf without you agreeing to it first.

Check if you may have a claim

Three short questions. There are no right or wrong answers, and nothing you enter commits you to anything.

What did you buy?

Question 1 of 3

Questions people ask

The park says I agreed to all of this. Where does that leave me?

A signed agreement is not the end of the question. What you were told about that agreement before you signed, and whether you had a fair chance to understand it, is a separate matter from what the document says.

Does it matter that I bought through a broker on the park?

It can be relevant. Where the sale was arranged through a connected broker, that arrangement may form part of what is looked at.

I have complained to the park already. Should I still enquire?

Yes, and keep the correspondence. A complaint that went nowhere is useful background, and it often sets out the history clearly in your own words at the time.

The park has changed hands since I bought. Does that stop things?

Not automatically. A change of operator does not erase what happened at the point of sale, though it can affect who any matter is directed to. It is one of the things worth mentioning when you enquire.

Could enquiring affect my pitch?

We do not contact your park, so nothing reaches them from us. If a matter were later pursued formally, that would be discussed with you in advance and you would decide whether to go ahead.

Does the park's version of events not match yours?

Have it looked at. The check is free, takes a couple of minutes, and you are under no obligation at any point.

Check where you stand

Free to check. No obligation. No cold calling.